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DELIVERIES/TITLE TRANSFER
FOB Thomastown , VIC 3074. Products will be shipped via freight, the shipper reserve the right to choose their own courier. If shipments are larger than 25 KG such shipments shall be considered heavy freight and will be shipped Transit. Freight is pre-paid at the time the order is placed by the Customer. Any coatings or coatings kits cannot be shipped air. If Customer has ordered multiple items, Customer agrees and understands that such items may not be shipped together as they may ship from separate locations or couriers.
PAYMENT
Payment by Customer to Chemstuk Bank account. Payment from Customer to Chemstuk shall be due at the time of the order.
PRICE/PRODUCT MODIFICATIONS
Chemstuk shall have the right to modify its prices, as well as its products on its website, at any time. This shall not apply to any pending purchases where payment has been made in full.
WARRANTY
Products purchased are covered for one (5) years from purchase date. Chemstuk is not responsible for and shall not be liable for: moisture in the slab, cracks in the substrate, a poorly laid concrete slab, waterproofing, loss of gloss due to fading and cleaning, Wetting not fully cured floor, discoloration due to UV exposure, sloping, surfaces other than 2500 psi concrete, poor preparation, impact over 1000mm height/1 kg weight . Products must be installed by a professional applicator who has experience installing Chemstuk products and systems and according to the Chemstuk application method instruction which is reachable on our website. Chemstuk shall not be obligated to provide any warranty until such time as Chemstuk has been paid in full for all products purchased. The failure of Customer to pay for the product shall not extend or toll any warranty period, which would otherwise be in effect if payment in full had been made. Chemstuk is the legal and rightful owner of all products sold.
Chemstuk’s warranty does not cover third party products. Warranties for third party products may be available on third party websites.
RETURNS
Returns are accepted for regular products which will be determine by Chemstuk customer care team .It needs to be as an express condition precedent.
Customer must contact Chemstuk in writing (letter, email or facsimile) within Seven (7) days of purchasing products. A return authorization form must be submitted by Customer to Chemstuk, In order to make a return, products must be new, unused, and in resalable condition. Used or open products cannot be accepted for return. Customer shall be responsible for paying return shipping and all returns are subject to a 30% restock fee. If the products are received in damaged condition or are not the correct products ordered, please contact us, and fill out a return authorization form. Chemstuk will pay for shipping back to our warehouse in this case and Customer will be refunded.
LIABILITY – CHEMSTUK SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, AND IN NO EVENT SHALL CHEMSTUK BE LIABLE FOR DAMAGES EXCEEDING THE INVOICED PRICE.
FULL INTEGRATION
This represents the entire agreement between the parties. Customer agrees and acknowledges that no representations or warranties of any kind have been made by Chemstuk or its employees other than those expressly stated herein. The parties’ agreement herein for the purchase of the product(s) supersedes all prior or contemporaneous agreements regarding the subject matter hereof and all such agreements are deemed to have been waived or incorporated into the terms herein and are no longer of any force or effect. All modifications to the order shall be in writing (letter, email or facsimile).
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